Week 1 · Inventory
Accounts, devices, backups, vendors, and what is interrupting people this week.
Resources / How we work
How we work
A plain onboarding path for small and medium-sized businesses. We keep Microsoft 365 and Google Workspace reliable, networks steady, and support reachable at help@leveluptech.org.
First month
We document before we change, secure the basics first, and tell you what we did and why.
Week 2 · Stabilize
MFA and backups first. Then the recurring tickets that keep eating your day.
Then · Run it
Clear the leftover pain, write down how the environment works, and plan what is next.
Onboarding checklist
- Confirm admin access for Microsoft 365 and/or Google Workspace.
- Inventory users, devices, and key vendors.
- Set monitoring alerts and start documentation you can actually use.
What we need from you
- A named primary contact for decisions and approvals.
- Timely notice for new hires, offboarding, and vendor changes.
- MFA enabled for admins and staff wherever the platform supports it.
Steady-state support
Response. Day-to-day requests go through help@. Urgent outages get same-day attention during business hours, with clear escalation when needed.
Proactive work. Patching, alert triage, license and domain checks, and periodic health reviews so issues are caught early.
If we part ways
We reverse access cleanly: remove our access, revoke shared credentials, hand back documentation, and confirm final backups and domain control. Your environment stays yours.